Refund & Cancellation Policy

How credit purchases, subscriptions, cancellation, and refunds work for MyLaserTools.

Effective June 6, 2026. Last updated September 25, 2026.

1. Overview

MyLaserTools.com is operated by YXE Creations Craft Hub Inc., a corporation incorporated federally in Canada (242 Stilling Union, Saskatoon, SK, Canada). Spark credit packs and Supporter or Pro subscriptions are sold and processed by our payment provider, Polar, acting as the Merchant of Record. Polar appears as the seller on your statement and handles billing, invoicing, and applicable taxes.

Credit packs and subscriptions provide access to digital services and files. Our refund policy is set out below. This policy does not limit any rights you have under mandatory consumer protection laws in your country, which always apply.

2. Subscriptions & Auto-Renewal

Spark credit packs are one-time purchases and do not renew. Supporter and Pro are offered as monthly or annual subscriptions. Subscriptions renew automatically at the then-current price at the end of each billing period until you cancel. The renewal price, period, and billing date are shown to you before purchase at checkout.

We will give reasonable advance notice of any change to your renewal price, and you can cancel before the change takes effect.

3. Cancellation

You can cancel at any time from your account billing settings or through the customer portal provided by Polar. You can also email us at hi@mylasertools.com and we will help.

When you cancel, your subscription does not renew again. You keep the access included in your subscription until the end of the period you have already paid for, and you are not charged after that. Cancelling does not provide a refund for the current period unless required by law (see below).

4. Refunds

Immediate access to digital content

We provide immediate access to digital services and files through purchases sold by Polar as Merchant of Record. Immediate access alone does not remove statutory cancellation or withdrawal rights. Where the law allows such rights to end only after express consent to immediate supply, acknowledgement and confirmation, we rely on that exception only when the required evidence exists. Otherwise, applicable withdrawal rights remain available. Credit packs, downloads and subscriptions may have different rules.

Change of mind

Outside any applicable statutory withdrawal or refund right, we do not offer a general change-of-mind refund for unused time, unused credits or forgetting to cancel. This does not limit remedies for faulty, misdescribed, unavailable or improperly licensed content, or refunds that Polar grants under its applicable terms.

Refunds we always honor

We will provide a refund where:

The paid service or content is faulty, not as described, unavailable, or cannot be used as agreed because of a rights defect, and a refund is the required remedy;
You were charged in error, charged twice, or charged after a valid cancellation;
A refund is required by the mandatory consumer protection laws that apply to you.

5. How to request a refund

Email us with your account email, order reference and charge date. We usually review requests within 5 business days and meet applicable statutory deadlines. Refunds are processed by Polar to the original payment method. Account deletion does not automatically request a refund or waive your rights. You can request help before or after deletion; retain your invoice or order reference so the payment can be located.

If a spark credit pack is fully or partially refunded, the corresponding whole-number share of purchased credits is revoked from your shared balance, without reducing your available balance below zero. Any revoked credits reserved for unfinished map exports will not be returned when those reservations are cancelled or expire. Completed artwork unlocks and files you have already downloaded are retained.

hi@mylasertools.com

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